Saturday, May 24, 2014

Computer Woes and Customer Service Adventures: PART 1

Thursday was a challenging day for me (Rob). On Wednesday I attempted to clean off some virus
I was almost to this point!!!!
from my computer that was infecting files. My Virus protection (Symantec) suddenly wasn't working and the "firewall" was not updating. In fact, it said it couldn't be fixed. SIGH.
UH-OH!!  -    So, when I went to remove what I thought were infected programs (or fake programs) I accidentally removed the wireless program to my modem!  OH NO!!!  I learned about it first thing Thursday morning when I tried to access email to telework. Fortunately, I had my office computer, too, so I used that.
  EXPENSE OF COMPUTER FIXES -    I called Comcast (our service provider) because when I put the disk in to reload the program to connect the wireless, it wouldn't run. They said "sorry, can't help you, but we can transfer you to a computer service that will charge you $129.00 to talk about it over the phone." Arrggh!!! So, no internet, no virus protection, and $129.00. I said "NO." - I called a local Geek computer place and they said $100.00 for the first 30 minutes and $25.00 each additional 15 minutes. I said "NO."
RESET TO PREVIOUS TIME - So, after about an hour I managed to find a "reset to previous date" and got the wireless program back! (I couldn't figure out where in the world to find that button!!) WHEW.  One issue fixed.

NEXT: WHEN VIRUS PROTECTION GETS A VIRUS
 

Gift/Memorial Suggestions

Several of our friends have lost loved ones (human and pets) and we found that one of the best ways to honor their memory is to give to an animal charity.
What better way to recognize a life of love, than by giving another life a chance for love?
We donate to many animal rescues, but because we volunteer with
DC Weimaraner Rescue and Coast-to-Coast Dachshund Rescue, those are our 2 favorites.
Consider giving the chance of life to a dog or cat.

Great Books by our friends

Great Books by our friends
Check out these great books (yeah, Rob's are in there, too)

About us

We're two married guys who enjoy the simple things in life, especially our dogs. We volunteer for dog rescues, enjoy splitting dinners, exercising, blogging, helping friends and neighbors, ghost investigations, coffee and tea, Tudor history, weather, superheroes, comic books, mystery novels, traveling, 70s and 80s music, classic country, piano, gardening, writing books on ghosts and spirits, architecture, keeping a clean house, cooking simply, and keeping in shape. You'll find tidbits of all of these things on this blog and more.

Tom and Rob Thinking Hard!

Tom and Rob Thinking Hard!
Wondering what home project to do next

Podcast of Rob's 50 min. interview on Paranormal Filler Radio 7/13/14