Tuesday, November 4, 2008

DogBedworks.com Comes Through With Great Customer Service

After buying an expensive Crypton fabric dog bed, - with a design on the heavy canvas-like material (it was a William Wegman design with weimaraners, which is why we wanted it), the dogs weren't comfortable on it. I contacted Dogbedworks.com, and was told that the cover was non-returnable. However, the customer service representative went above and beyond and allowed us to exchange it for a cover the dogs would actually sit/sleep on. We're grateful for the fine example of customer service at www.dogbedworks.com. My letter to them is below.
Nov. 4, 2008
TO: Dogbedworks.com
Hi Heather - I just wanted to write and confirm that I did receive the other dog bed cover in Suede Marsh Fabric, yesterday, Nov. 3rd. The dogs do like the fabric, and have been laying on the bed without issue. I greatly appreciate your exchanging the cover, and providing one that is usable, and very asthetically pleasing as well.
I will recommend Dogbedworks to friends, and tell them to get the Suede Marsh Fabric. I am grateful for the great customer service you provided.
Thank you again, Sincerely, Rob Gutro

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Who I am

I'm a simple guy who enjoys the simple things in life, especially our dogs. I volunteer for dog rescues, enjoy exercising, blogging, politics, helping friends and neighbors, participating in ghost investigations, coffee, weather, superheroes, comic books, mystery novels, traveling, 70s and 80s music, classic country music,writing books on ghosts and spirits, cooking simply and keeping in shape. You'll find tidbits of all of these things on this blog and more. EMAIL me at Rgutro@gmail.com - Rob

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