Here it is: Tom and I had a great customer service experience recently at the Kohl's store in Glen Burnie, Md. (Quarterfield Road). We drove up there in search of a stuffed duck toy that they sold as part of their "Kohls Cares for Kids" promotion in June. Our dog, a weimaraner, loved the duck, and it's wearing out (Weims have an inbred hunting/retrieving instinct). The toy was $5 and dog-safe (no sand or foam inside). I asked a young lady working there about the stuffed duck toy, and she remembered them and said the promotion ended July 1. But, she took me to the toy dept. where any extras are placed (there were none there either). She checked the back stock room, she walked me to the front of the store from the back and checked 3 other locations. We didn't find one - they were truly sold out, and even SHE was disappointed we couldn't find one for our dog. I would drive out of my way to go back to that Kohl's store again. THAT is great customer service!
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