Sunday, February 16, 2014

Received Great Customer Service from Ziploc Bags

  I love sharing stories of great customer service, and we just had such an experience.
We purchased a box 4 of Space Savers bags, and one of the large bags had a tear in the bag at the bottom and is unusable.
   I contacted Ziploc via their website and provided the store info, the UPC code, the date and time and location purchase and the description of the product that was damaged.  Within one day they responded with this great letter and will replace the damaged storage bag. THIS is Great customer service!
  The EMAIL RESPONSE:  As only the best is expected from Ziploc® Space Bags®, I'm so glad you brought this to our attention. Your faith in Ziploc® means a lot to us and we want you to receive full value from each of our products. Therefore, a new Large Dual Use bag is on its way to the address you provided. Please expect this to arrive within the next 7-14 business days.
 And since the detailed information you provided as well as the codes you included are very helpful to our Quality Assurance folks, it is not necessary to save the bag or sent it to us.
 Thanks again for writing. 

Bravo, Ziploc!  You have confirmed loyal customers and by sharing this great story, we hope you get a lot more. BTW- the Vacuum storage bags are GREAT. 

Gift/Memorial Suggestions

Several of our friends have lost loved ones (human and pets) and we found that one of the best ways to honor their memory is to give to an animal charity.
What better way to recognize a life of love, than by giving another life a chance for love?
We donate to many animal rescues, but because we volunteer with
DC Weimaraner Rescue and Coast-to-Coast Dachshund Rescue, those are our 2 favorites.
Consider giving the chance of life to a dog or cat.

About us

We're two married guys who enjoy the simple things in life, especially our dogs. We volunteer for dog rescues, enjoy splitting dinners, exercising, blogging, helping friends and neighbors, ghost investigations, coffee and tea, Tudor history, weather, superheroes, comic books, mystery novels, traveling, 70s and 80s music, classic country, piano, gardening, writing books on ghosts and spirits, architecture, keeping a clean house, cooking simply, and keeping in shape. You'll find tidbits of all of these things on this blog and more.

Tom and Rob Thinking Hard!

Tom and Rob Thinking Hard!
Wondering what home project to do next