|Rob's smashed phone|
GETTING A NEW PHONE - Everyone knows that new phones can be expensive and Tom and I never seem to get the "special credit" for a new phone when the contract reaches 2 years. All that has changed, thanks to T-Mobile!
A NON-CUSTOMER FRIENDLY EXPERIENCE - We went to the T-Mobile store in our town and the clerk couldn't have been more disinterested in making a sale. He stood at the cash register not once looking up at me (I think he was playing on his phone) until I asked if I could see what phones are good options. Then he looked over at the wall. Tom realized that the guy couldn't care, so he walked out, and I followed.
A SUPER-WONDERFUL CUSTOMER EXPERIENCE - We headed to the T-Mobile store in the Annapolis Mall where we were greeted by the manager immediately. He directed us and brought us over to one of his best sales reps named Kyle. Kyle was patient, personable, kind and explained everything several times (until I got it).
|Rob and Tom: After I told Tom to see the good in the phone damage!|
Now, I'd rather pay things off immediately, and don't like additions to a monthly bill, but once Kyle changed us to the new family plan (yes, T-Mobile recognizes gay married couples, thank you), our bill dropped by $40 a month. With the insurance and the payment plan, the total drop monthly was $20.00. I never would've known about this had I not accidentally dropped my phone. SO, something GOOD comes from something BAD.