Friday, May 6, 2011

A Simple Job Becomes a Complex Mess of Mistakes

In Mid-April we had our electrical panel updated by BGE Home. The salesman came to the house twice and was nice, and outlined everything BGE Home would do for us, including getting all the permitting done. He assured us that his company would take care of everything, and be quick, responsive and timely.
 - The work was completed on time and it was done well. No issues there. 
 - BGE Home didn't call the county to get the inspector to come by. It was supposed to be done in 2 days. We called the salesman we worked with every day for 10 days and he NEVER  returned any calls. *(Yes, they were already paid in full via VISA card*).
- By day #11, Tom was able to get someone in the Main office who apologized for someone dropping the ball. That person DID call the county (the call has to come from BGE Home) and an inspector finally DID come out on May 3rd.
- No Documentation in Time - The day the inspector came out there was supposed to be paperwork from BGE Home. The documentation arrived that NIGHT in the mail. Fortunately, she had a spare copy, so she proceeded with the inspection.
- Inspector Mistakenly Filed "Rejected" - Several days after the inspection I called BGE the electric company (not the same as BGE Home services) to tie-in the new electric cables to the pole cable. They hadn't received the Approved Permit. SIGH. So, I called the County Permit Office and one nice guy checked it and learned that the inspector mistakenly labeled it as "FAILED." So, he called her in the field, and got confirmation that it passed. He then had to email BGE (electric) the "Passed" inspection certificate.
- Still Waiting - The original job was done on April 18. It was SUPPOSED to take a total of 7 DAYS between the upgrade of the electric panel; the inspection, and tieing the new lines into the main service from the pole. This is the 18TH DAY and BGE Electric is still waiting for the approved inspection certificate. Only THEN can we schedule the final tie-in, which may take another week. **Interesting how a 7 day job can wind up taking almost a month.** Meanwhile, we're still waiting.

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Gift/Memorial Suggestions

Several of our friends have lost loved ones (human and pets) and we found that one of the best ways to honor their memory is to give to an animal charity.
What better way to recognize a life of love, than by giving another life a chance for love?
We donate to many animal rescues, but because we volunteer with
DC Weimaraner Rescue and Coast-to-Coast Dachshund Rescue, those are our 2 favorites.
Consider giving the chance of life to a dog or cat.

About us

We're two married guys who enjoy the simple things in life, especially our dogs. We volunteer for dog rescues, enjoy splitting dinners, exercising, blogging, helping friends and neighbors, ghost investigations, coffee and tea, Tudor history, weather, superheroes, comic books, mystery novels, traveling, 70s and 80s music, classic country, piano, gardening, writing books on ghosts and spirits, architecture, keeping a clean house, cooking simply, and keeping in shape. You'll find tidbits of all of these things on this blog and more.

Tom and Rob Thinking Hard!

Tom and Rob Thinking Hard!
Wondering what home project to do next