DogBedworks.com Comes Through With Great Customer Service

After buying an expensive Crypton fabric dog bed, - with a design on the heavy canvas-like material (it was a William Wegman design with weimaraners, which is why we wanted it), the dogs weren't comfortable on it. I contacted Dogbedworks.com, and was told that the cover was non-returnable. However, the customer service representative went above and beyond and allowed us to exchange it for a cover the dogs would actually sit/sleep on. We're grateful for the fine example of customer service at www.dogbedworks.com. My letter to them is below.
Nov. 4, 2008
TO: Dogbedworks.com
Hi Heather - I just wanted to write and confirm that I did receive the other dog bed cover in Suede Marsh Fabric, yesterday, Nov. 3rd. The dogs do like the fabric, and have been laying on the bed without issue. I greatly appreciate your exchanging the cover, and providing one that is usable, and very asthetically pleasing as well.
I will recommend Dogbedworks to friends, and tell them to get the Suede Marsh Fabric. I am grateful for the great customer service you provided.
Thank you again, Sincerely, Rob Gutro